Your client guide

Thank you for choosing to meet with us about transforming your home.

We are looking forward to meeting you at our upcoming consultation. Before our appointment, you can learn more about our company and what to expect.

Our Values

01Education

We never stop learning to ensure we are following the best painting practices.

02Integrity

Upholding the highest level of integrity in all that we do and communicate.

03Experience

Dedicated to providing the very best customer experience every step.

04Quality

We strive to provide quality communication, processes, products, and results.

05Respect

Respect for our customers, properties, and community.

Our promise to you

What you can count on from us

01

Communication

We promise to maintain thorough communication throughout your painting process. This includes everything from scheduling your estimate, to choosing your colors and setting up your start date, to keeping you updated prior to and throughout the job.

02

Quality Prep Work and Materials

We promise to keep your quality our focus. A detailed written agreement will outline the quality of products and prep work that will be included in the painting of your home. We promise to honor those agreements, to fulfill all of the prep work, and to use the quality materials that you choose. We stand by our work!

03

Cleanliness

We promise to keep the job site clean. This includes using drop sheets around the home, masking off the home properly, and cleaning up at the end of the day. Any messes will be cleaned up before the completion of the job.

04

Satisfaction

We promise to leave you satisfied at the end of the job. A final walk-around will be done prior to collecting a final payment to ensure your satisfaction with the work done on your home.

Seven steps

Our Process

  1. Step one01

    Estimate + Deposit

    After your in-person estimate, you will receive a detailed proposal for your project. To book a spot in our schedule, we require a 25% deposit & authorization by signature to do the work described in the proposal and contract.

  2. Step two02

    Color Consultation

    Once you reserve your spot on our calendar, we will be in touch to schedule your in-person color consultation.

    During your color consultation, we will discuss tools, resources, and review your color inspiration to narrow down your color palette.

    Once we have narrowed down the colors, we will order complimentary 8" x 11" color sheets that will come straight to your mailbox!

  3. Step three03

    HOA Approval (exterior only)

    If you are painting the exterior of your home with us, we will provide support during the HOA approval process by contacting your HOA on your behalf, getting signatures if needed from neighbors, and submitting the colors selected.

  4. Step four04

    Book your Start Date

    Once you have selected your colors and they have been approved by your homeowners' association, it is time to schedule a rough start date!

  5. Step five05

    The Week Before

    In the week leading up to your job, you can expect phone calls to keep you updated on the estimated start date and any changes due to weather or unforeseen delays in our work schedule.

    Please keep in mind that we can see all four seasons in one day in North Carolina, so we request that you understand that your start date may change slightly.

  6. Step six06

    During The Job

    We will let you know what time you can expect us to start work each day. We will talk with you daily about the progress of the job and any concerns so we can address those right away.

  7. Step seven07

    Final Walk-Through

    Once all painting is complete, we will do a final walk-through together and correct any touch-ups needed before the final invoice is sent.

Oak City Coatings owners Nick and Stephanie O'Keefe with their kids at home in the Raleigh area

Meet the owner

Nick O’Keefe

Nick is a Cary native who has a background working in Residential and Commercial markets for Sherwin Williams, overseeing thousands of small to large scale projects. After a decade of growing his knowledge in the field, he realized his passions lay within sharing his expertise with homeowners and delivering an unmatched painting experience.

Oak City Coatings was founded to further help homeowners solve problems and provide solutions unique to each and every project, in turn increasing customer satisfaction, long-term results, and relationships. Our primary focus is sharing industry knowledge, treating all customers with respect, integrity, and clear communication. We strive to deliver the highest quality for every one of our projects.

FAQs

What others have asked...

Are you insured?

Yes! We make sure we protect our customers by carrying the appropriate coverages for general liability and workers' compensation. We recommend using a company with workers' compensation, even if it isn't us!

We maintain a $1,000,000 general liability insurance policy on all people working on your home. With safety in mind, we will do everything we can to avoid any injuries on the job site. However, accidents can happen. We have the proper coverage so that you don’t need to worry about a thing! Our insurance policy will cover any accidents that arise.

Additionally, we have an all-inclusive Workers’ Compensation policy through NorGuard Insurance. Many painting companies do not have this policy, but we feel it is very important to keep our painters safe and covered. It also protects you (the homeowner) from a lawsuit against you and your property if someone were to get hurt.

What is your warranty?

Our work is covered by a 2-year workmanship warranty, or a 5-year warranty when your home is painted with Sherwin-Williams Duration or Emerald, or Romabio Masonry Flat. If any areas are not taken care of properly, you can be sure problems will show up in those first couple of years. We stand by our work & will come out to fix any problem areas that you find.

We warranty quality work. That means we require a full power wash for exterior surfaces, all of the necessary prep work, and quality materials in order for us to back up the work. If any corners are cut, such as requesting minimal prep work to stay on a budget, you may save money in the short run but we cannot guarantee that the job will last, and it will not be covered under the warranty. Full prep work is essential.

You can expect your 2-year warranty paint job to last anywhere from 6-8 years. If you would like a paint job that lasts longer, we recommend a higher quality paint such as Duration or Emerald from Sherwin-Williams (or Romabio Masonry Flat on brick) to give you extra protection around your home. These products come with our 5-year warranty.

What can I expect during my estimate appointment?

In-person estimates typically last anywhere from thirty minutes to two hours, depending on the size of your painting project.

During this time, we will meet you at your home to discuss your specific project. We ask that you please set aside around thirty minutes at the beginning of your appointment to speak to us about your project.

For the remainder of our time at your house, we will be measuring your space to gather all the information needed to finalize your estimate. All estimates will be emailed directly to you and discussed either in person or on the phone with our team.

What process do you use to prepare surfaces to make sure the paint “sticks?”

We make certain to remove all loose and flaking paint from all surfaces. Often, this is done by pressure washing or manually scraping. Sometimes, surfaces have to be scuffed up, abraded, profiled, or even primed to guarantee adhesion. That’s why we take our time where it counts – in the preparation.

What type of guarantee do you offer?

We offer a two-year workmanship guarantee on all projects, extended to five years when your home is painted with Sherwin-Williams Duration or Emerald, or Romabio Masonry Flat. So, if you notice an issue – small or large – please call our office. We strive to create “customers for life,” so you can call us any time after your project has been completed!

What type of paint do you recommend?

We recommend Sherwin-Williams paints because we have a lasting relationship with the brand and they produce high quality products. This means if there is ever a manufacturing defect, we can trust that Sherwin-Williams will stand behind their product – and your project. However, we can use any type of paint you wish…this is your house, after all!

When do you take payment?

We ask for a 25% down payment to buy materials and solidify your spot in our schedule. The remaining 75% is not due until after the job is completed and you are completely satisfied! We accept all major credit & debit cards, checks, and money orders.

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Recent Transformations

Oak-City-coatings-exterior-before White exterior transformation in Raleigh, NC by Oak City Coatings
HIGHLY recommend working with Oak City Coatings! My house needed exterior painting as well as carpentry work done on rotted siding and it looks brand new after working with Oak City Coatings.
— Emily
Worn out exterior house before paint job After exterior paint refresh
Nick was amazing. He took the time with me to discuss the exterior color “grey” for my home (which looks amazing now!). I will use Oak City Coatings again! If you are wanting professional quality and good pricing for superior services, Nick is your guy! I HIGHLY recommend this company!
— Heidi

We look forward to seeing you on our scheduled day and time.

If you have any questions in the meantime, don't hesitate to reach out.

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