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View our Frequently Asked Questions
What COVID-19 Procedures are you taking?
Oak City Coatings values you and your safety and will take all the preventative COVID-19 measures recommended by the CDC:
- Unvaccinated Crew Members Wearing Masks While on Interior Job Sites
- Following Social Distancing Guidelines
- Frequently Sanitizing and Washing Hands
- Boot Covers for all interior work
- Sanitization of frequent touch areas wiped down throughout the day. If permission is granted we will clean, wipe and sanitize your bathroom that was used.
For your protection and ours, we are requiring masks for all appointments. Our team will be masked while working in your home and we ask that you and your family be masked if you are sharing a room with our team.
If wearing a mask is not something you are comfortable doing, please let us know before our appointment. We'll reschedule you when our health and safety policy changes. We are sorry for the inconvenience and we hope to get back to normal soon!
What process do you use to prepare surfaces to make sure the paint “sticks?”
We make certain to remove all loose and flaking paint from all surfaces. Often, this is done by pressure washing or manually scraping. Sometimes, surfaces have to be scuffed up, abraded, profiled, or even primed to guarantee adhesion. That’s why we take our time where it counts – in the preparation.
What type of guarantee do you offer?
We offer a two year guarantee on all projects. If you use a high-end paint or double coat your home, we add three years to that warranty (for a total of five years). So, if you notice an issue – small or large – please call our office. We strive to create “customers for life,” so the fact is, you can call us any time after your project has been completed!
What type of paint do you recommend?
We recommend Sherwin Williams paints because we have a lasting relationship with the brand and they produce high quality products. This means if there is ever a manufacturing defect, we can trust that Sherwin Williams will stand behind their product – and your project. However, we can use any type of paint you wish…this is your house, after all!
Do you carry insurance and workers comp?
We do! We make sure we protect our customers by carrying the appropriate coverages for general liability and workers' compensation. We recommend using a company with worker's compensation, even if it isn't us!
When do you take payment?
We ask for a 25% down payment to buy materials and solidify your spot in our schedule. The remaining 75% is not due until after the job is completed and you are completely satisfied! We accept all major credit & debit cards, checks, and money orders.